Refound Policy

If you are a consumer, you can exercise the right of withdrawal, ie decide to return the item to the seller without having to provide any reasons, within 14 calendar days of delivery (or delivery of the last item, in case of separate deliveries).

In addition to your statutory rights, items sold by mycigarette and Marketplace sellers (with the exception of products for which the right of withdrawal is excluded by law) can be returned within 30 days of delivery. For more information, see our return policies.
Articles excluded from the right of withdrawal

The right of withdrawal can be exercised in relation to any product purchased on (both those sold by mycigarette and Marketplace vendors), with the exception of:

articles made to measure or clearly personalized or which risk deterioration or expire rapidly,
sealed articles which do not lend themselves to being returned for hygienic reasons or related to the protection of health and which have been opened after delivery or in the case of products which, after delivery, are inseparably mixed with other goods,
supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the contract of sale, whose delivery can take place only after thirty days and whose actual value depends on market fluctuations that can not be controlled by mycigarette
audiovisual products (eg music compilations, films) and software (eg programs, video games), on CDs, DVDs or other media, whose packages have been opened or the relative seals have been removed,
newspapers, periodicals and magazines with the exception of subscription contracts for the provision of such publications,
digital content (for example, e-Books, mp3 or applications) provided through non-material support if the supply of digital content began with your express consent and with your acceptance of the loss of the right of withdrawal,

To exercise the right of withdrawal

Contact the seller through the Online Returns Center. For more information, see the Marketplace Returns and Refunds page.
Reimbursement in case of withdrawal

If you purchase as a "consumer" and return within 14 days of delivery, you will be refunded the price paid for the item excluding shipping costs. The expenses of the gift box and other services associated with your order will not be reimbursed in case of withdrawal. For more information on shipping costs, visit the page on Costs and shipping methods. For shipping costs applied by Marketplace sellers, also consult the policies of the relevant seller.

If the returned items have been used, they show damage or signs of usury deriving from a manipulation not necessary to establish the nature, characteristics and functioning of the same, the seller can withhold from the refund an amount corresponding to their decrease of values ​​which may vary from 20% to 50%.

We remind you that in case of withdrawal, the costs for returning the item (eg shipping and packing) are at your expense.
Repayment times

The refund of the price of the item for which the withdrawal was exercised and, where foreseen, of the shipping costs, is made within 14 days of receipt of your notice of withdrawal. The seller may withhold the refund until the receipt of the item or until you have provided proof of having returned it, whichever situation occurs first.

If you need further assistance, contact us.