Shipping Info

Shipping methods:
The shipping of products purchased on mycigarette.it, has a fixed cost of € 4.50 regardless of size or weight of the object, shipping is COMPLETELY FREE instead, if your order has an amount above € 100.00 ( any mark-up costs excluded).

Shipping in Mark:
The payment in CONTRASSEGNO has an additional cost of € 5.00, which will be added to the cost of the product and any shipping costs, and so that delivery takes place without difficulty also remembers:
indicate the exact house number and the specific postal code of the area, indicate precisely the name or number on the house bell (if different from the shipping data), indicate a telephone number to which the recipient can be contacted. It is recommended to prepare the exact money and cash, the courier has indeed a very limited rest availability!

Lesser Islands and Poor CAPs:
For certain CAPs corresponding to smaller islands or classified as "disadvantaged" by the express courier GLS, there is a surcharge of € 4.90 to be added to the shipping costs (even if the threshold of 100 € has been exceeded) and possibly mark. This surcharge is not always added automatically, and will therefore be required at the time the order is processed.

Delivery Times and Methods:
Orders placed on mycigarette.it are delivered within 24/48 hours, unless one or more products contained within the same order requires longer delivery times. The delivery times of these products are shown in the same sheet of the article.
If the recipient is absent, the courier tries to deliver the goods a second time. Then, if the delivery is not successful, the recipient is contacted by telephone by the courier; if even this attempt fails, the courier will open a file, and will communicate the situation to our Customer Service, which will contact you.
In the event that the recipient finds a non-delivery notice left by the courier, he must take care to follow the instructions on the notice.

Order tracking:
You can follow the shipment by consulting the website www.gls.com directly and entering the identification code received via e-mail in the shipping confirmation, or by contacting our Customer Service.